For those of you that reside in Scotland, an all to famliar name when it comes to cars is Douglas Park. Under his name, he has two main car companies, Douglas Park Motos, and Parks of Hamilton Motor Group.
Unfortunately a disgruntled customer of them has been in contact with us regarding the Parks of Hamilton company. We cannot assume that the treatment given to the customer would have been the same under the Douglas Park banner and are not able to discuss that separate business since no money was passed to said company.
However, with respect to Parks of Hamilton, one such customer had bought their first car from what seemed like a reputable company. The garage in question was the Parks of Hamilton Skoda garage in Hamilton, and the car was a 2007 Renault Clio. As the customers first car, he was naive and being only young felt that he could trust everything the dealership had said. Sadly this wasn’t the case.
On inspecting the car, the customer noted that there were a heavy degree of scratches on the bodywork, as well as serious scuff marks on the rear bumper. The dealership agreed that if the customer bought the car, then they would fix all of the imperfections in the paint work. In this case, they would respray the bumper where the scuff marks were and they would machine polish the scratches out of the paintwork. Sadly, only the bumper was fixed. The scratches however were covered up with a rather cheap polish and this became apparent to the customer several weeks after the car was bought. Lo and behold, the scratches that were present originally had magically reappeared.
After various back and forth situations, the garage admitted that the customer has been mislead and as a ‘goodwill’ gesture, they polished the car for him. Bearing in mind that this is something he was perfectly able to do himself (and given the nature of the cheap polish the dealership used), this doesn’t somehow seem adequate.
Also, on the day in which the car was purchased, the customer stated that the tyres looked like they were in really good condition. Again, we shall point out that the car was going to be the customers first. The response from the garage was that the previous owner knew that the tyres were getting baldy, and before she had thought about selling it she put on four new tyres. The total price came to £400 and since the car was then sold to Parks of Hamilton, they had to pay her for these tyres, and this was reflected in the price the young gentleman was charged.
Sadly, the tyres were not in actual fact new, rather, they had looked new due to the fact that tyre shine had been applied to them. Since the customer was naive that such a product even existed, he took the dealerships word at face value. The customer only found out that the tyres weren’t new when he was in a collision, and one tyre was damaged beyond repair. It was at that point that the tyre garage he took it to told him that all four were several years old. At first, the garage in a telephone conversation refuted that they were this old and stated that the customer must have done an exceptional amount of miles to wear the tyres down. At this point, the customer had only done several hundred, and had not subjected the car to heavy breaking as shown by the brake pads.
Parks of Hamilton then decided to change their story and state that they never told the customer that the tyres were new. Sadly this is not the case. To further add insult to injury, the cost of these tyres brand new (for four) and including fitting and balancing would have came to £320 and not the £400 as stated by Parks of Hamilton. This went on for several more months, getting to the stage that the customer was in contact with the managing director, Willie Cumming. He didn’t care less and wanted nothing to do with the fact that his company stole from a young boy buying his first car. The customer was even told by the dealership manager to not come to the dealership as the men did not want to see him. When a fault developed with the horn on the customers car, he took it to the Parks of Hamilton repair centre in East Kilbride and was given a less than warm response. This was not an isolated incident and numerous people in that waiting room were unhappy with the treatment they were getting from the company.
Avoid Parks of Hamilton at all costs.